As many of you may know, Almarwah Travel changed ownership in 2015. As the new management, our goal was to be the best and largest New Zealand registered Hajj and Umrah operator. We pledged to strive to uphold the promise of a better, more efficient and continuously improving company to best serve our diversity of existing and new customers. The best way to deliver on that promise is to actively listen to customer feedback.
We took the time to gather detailed feedback from all our customers. The results were incredibly useful and eye opening! The vast majority of customers were very happy with Almarwah’s services during the tours (eg. Hotels and Flights), but they were less happy with our interactions beforehand. Almost all customers surveyed wanted better and more frequent communication. It was clear that we needed to upgrade Almarwah’s systems to allow that to happen.
Thus the Almarwah Upgrade project was born, with the following goals in mind:
- Increase useful communication with customers
- Make it clearer and easier for customers to follow the required registration steps
- Decrease potential for human error in administration
- Keep up to date with technology being used in the Hajj & Umrah industry
After several months of work (and just in time for the 2018 season), we have now launched a brand new website as well as a fully functional online booking system!
You will now get automatic emails updating you regarding various aspects of your application status, such as:
- Updates to your booking status
- Payments received and remaining balances
- Receipt of required paperwork and any missing documents
You will also be able to manage certain parts of your application online, such as viewing your balance, required documents and requesting upgrades.
We hope that our new systems will make your Hajj & Umrah experience faster, easier and more exciting in the lead up to your tour, insha Allah.
Wassalamualaikum WRT WBT,